AI reception for NHS GP Surgeries
Our AI answers every patient call instantly and eliminates queues. Patients are happier and surgeries run smoother. Reception teams are freed from phones to focus on care, while costs drop and efficiency rises.
Built from years of experience running NHS GP reception. Regulated. Safe.
Compliant
We are the UK’s first Class 1 medical device certified AI voice company. With over 150 happy customers across the UK, our Practices and their respective ICS commissioners have fully assured our platform.
Integrated
Interoperable and Integrated with EPR and Triage providers. Our AI can speak in 200+ accents, and in 85+ languages. Speak to us about your local needs.
Award Winning
We have been backed by and recognised by the HSJ Awards, NVIDIA, The FIX, and the Primary Care Accelerator.
Trusted by 100+ NHS Surgeries automating up to 80% of incoming calls.
Affordable
£2.20 human cost vs £1 AI cost per call.
Happier patients
Patients don’t have to queue on the phone, no missed calls.
Happier staff
Lower staff churn and burnout.
Improved care
Consistent handling of admin and symptoms, fewer no-shows.
“From 60-minute queues to 10 minutes”
Managing Partner, GP Practice
“This is the most impactful technology we have ever implemented in our Practice”
Practice Manager, GP Practice
“An extra full-time receptionist - without hiring”
Manager, Family Practice
Works Like a Trained NHS Receptionist. Answers calls and triages. Deployed in under 1 day
Pick one of 200 regional UK and international accents
Natural, human-like conversations, 0.001 second latency
Automatic language recognition in 85 languages
Patients can opt for AI or a human
Popular UK Accents
London Female
South Coast Female
Helpful Female Midlands
Professional London Female
Professional London Male
Upbeat London Female
Other languages our AI receptionist speaks
Arabic Female
French Female
Polish Male
Portugese Male
Russian Female
Spanish Male
Workflow Customisation
Build the AI decision tree for your way of working
Use Cases
Answer all inbound calls instantly
Book, cancel and manage appointments
Fills and submits your existing triage / total triage tool
Manage medical and admin queries
Route urgent calls appropriately
Generate structured records inside clinical systems
Pay per usage pricing
InTouchNow is not “AI or humans”. It’s AI where it helps most, humans where they matter most. AI handles routine admin & triage. Receptionists handle complex, urgent, or sensitive cases.
Calculate your ROI
InTouchNow cost per AI call: £1
Discounts available based on population size and contract length
What's included
- AI speaks 85 languages common in the NHS
- Automatic live language switching
- Interoperable into clinical system and Total Triage solutions
- Automatically handling administrative queries (e.g., repeat prescriptions, test results, forms, and general enquiries)
- Only get charged for completed calls
- Set a cap so spend doesn't go over budget
Where would you like to start?
FAQs
What results do Practices typically see?
- Up to 70% fewer no-shows with automated reminders
- 0 minutes of patient hold time
- 2–3 hours saved per receptionist per day
- Higher patient satisfaction (24/7 availability)
- Faster routing for urgent cases
Does it integrate?
InTouchNow integrates into EMIS and SystmOne, all total triage providers, and can work with any telephony providers
What does implementation look like?
- We ask some pre-implementation questions to learn more about your setup (whether you have total triage, what telephony provider you use, the volume of calls you expect)
- We connect it to your telephony provider, your clinical system and total triage provider if you use one.
- Pick a dialect!
- We customise your AI agent. We train it like you would a new receptionist.
- You’re ready to start.
What about Security and Safety?
Designed to Meet the Highest NHS Safety and Governance Standards
- Clinical Safety
- Class I Medical Device (UKCA)
- Fully compliant with DCB 0129 & DCB 0160
- Clinically governed development and deployment
- Continuous monitoring and auditing
- Information Security
- ISO 27001 – Information Security
- ISO 9001 – Quality Management
- ISO 22301 – Business Continuity
- NHS DSP Toolkit aligned
- Data Handling
- UK-hosted data
- No patient data used for model training
- Strict access controls and audit logs
- Privacy by design
